There will be many people who you meet along the way in your life who are doing well in terms of revenue but dislike the customers who generate it for them. This could be for any number of reasons but the root of the cause is often due to a lack of communication and mutually … Continue reading
In business we are focused on getting things done: answering and returning phone calls, responding to emails and requests, ensuring that customers are well taken care of, and so on. We often forget to listen for the sometimes silent alarm bells, which could be ringing and signalling deeper problems within your business. Are people leaving? … Continue reading
How often do you hire a new client regardless of who they are, just because they’ve promised to spend with you? Finding new clients who are eager to spend with you doesn’t always come easy so it’s understandable that you’d get the school girl giggles. As a professional, you should have a review process for … Continue reading
Today, I had the less-than-fun task of sending of a request to Companies House to prevent a previous client of mine striking themselves off and dissolving their business without paying me. In some ways, I feel like I failed. I felt like I had naively entered into the situation and could have easily avoided this … Continue reading
In a recent speech in October at Thomson Reuters, George Osborne determined that the two main issues holding back UK businesses were the availability of credit and confidence. Thinking about the second issue in the context of Small and Medium Businesses (SMBs), confidence is affected by the amount of real risk that exists in an … Continue reading
The Cowshed 
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